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Refunding Payments

Refund a payment when an order was closed by mistake, then take payment again the right way. Use this when:

  • An order was paid with the wrong tender, such as cash instead of credit
  • A payment was applied to the wrong order, such as a customer's credit card closing someone else's order
  • An old gift card or drink chip was used incorrectly. Each is worth a specific amount, so when it does not cover the whole order it must be applied with Split Custom Amount as a partial payment (see Gift Cards & Coupons → Old Gift Cards and Bartender → Drink Chips). If the Old Gift Card or Drink Chip custom tender is accidentally used to pay the order in full, refund it, then pay again with the proper split.

Find the order

Once an order is closed, it no longer shows in Clover Dining.

  1. Tap the circle button in the bottom Android navigation bar to go to the home screen
  2. Open the Orders app
  3. Find the order and tap its row

Refund the payment

  1. Tap Refund (top right) → select Refund Payment
  2. Tap the payment to refund

  3. Tap the red button in the top right:

    • Refund for cash or a custom tender
    • Void for credit

  4. Select the reason for the refund. The payment is refunded.

Take the correct payment

  1. Tap the back button in the bottom Android navigation bar to return to the order
  2. The button in the top right is now a green Add Payment button — tap it and take the correct payment

Refunding a credit card payment

The card must be swiped again to charge it for the correct amount. If the customer has left and the card is no longer available, handle it the same way as the old POS — call the customer or escalate to the office manager.