Remove or Void Items

If an item has been added to the order but has not been printed to the kitchen, it can be removed. If the item has been printed, it must be voided, and a reason provided.

Prerequisite

An order must be open on screen.

• Continuing from another workflow: the order is already open — continue below.
• Returning to an existing order: find it on the Tables tab or Bar Tab and tap to open.

Remove an item

Steps vary by device:

• On Station: find the item on the left order panel → tap it once → tap Delete.
• On Flex: tap the green dollar box (top left) to open the order → find the item → tap it → tap Delete.

Void an item

The steps are the same as removing an item, except there is no Delete button. There is a red Void button instead.

• On Station: find the item on the left order panel → tap it once → tap the red Void button.
• On Flex: tap the green dollar box (top left) to open the order → find the item → tap it → tap the red Void button.

After tapping Void, select a reason.

Note

Manager approval may be required to proceed.