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Unpaid Orders

Use this when a customer walks out and leaves the order unpaid. Print the bill as a record of what is owed, then cancel the order.

  • On Station: tap Print Entire Bill in the bottom bar.
  • On Flex: tap the green Pay button (top left) → tap the three dots (bottom right) → tap Print Entire Bill.

Keep the printed bill as the record that the order is unpaid, for the next time the customer comes in.

Cancel the order

This can be done right away, or the order can be saved and cancelled at the end of the shift.

  1. Go to the order summary:

    • On Station: the order summary is on the left.
    • On Flex: tap the green Pay button (top left).

  2. Tap each item, then:

    • Void it if it has been printed — select a reason.
    • Delete it if it has not been printed.

  3. Once every item has been removed, tap back — the order is deleted.

Note

Manager approval may be required to void an item. See Updating Orders → Remove or Void Items.